Frequently Asked Questions (FAQ)
Q: Who can take classes at The Movement Factory?
A: All group classes are for adults 16+ over, except for Private training.
Q: Where is The Movement Factory located?
A: We are a virtual studio.
Q: How do I cancel a class that I booked or What happens when I cancel a class?
A: All cancellations prior to the 12 hour window before class must be made online through your account. Once you cancel, a class will be put back on the existing class card it was taken from or a class credit will be issued. You can use this class credit for a future class.
If you need to cancel a class within the 12 hour window, no cancellations are accepted. The class is listed as "no show" on your account. Any cancellation or no show within the 12 hour window will automatically generate a charge of the cost of the class. If there is an emergency or an illness that occurs, you are eligible to get the class back onto your account by emailing the studio at email@example.com and asking the class to be credited.
Q: How do I cancel a private session that I booked?
A: All cancellations prior to the 12 hour window before class must be made online through your account. Once you cancel, a class will be put back on the existing class card it was taken from or a class credit will be issued.
If you need to cancel a private session within the 12 hour window, please text or call your instructor directly, though understand that our policy is a 12 hour cancellation which means no cancellations are accepted and it will automatically generate a charge of the cost of the session. If there is an emergency or an illness that unexpectedly occurs, you are eligible to get the class back onto your account at your trainer's discretion by contacting your trainer directly.
Q: Why did my class get cancelled?
A: We are a really small business that is always trying to accommodate our clients and build our schedule to fit our client's needs. To cover our costs we are unable to hold classes when we do not have enough clients registered, even online. We require 2 people to be signed up 12 hours in advance for a class to run. To try to guarantee your class will run, please sign up in advance and try to bring a friend with you if you can!
Q: I just purchased one class. I wanted to purchase two, but it didn't give me the option to purchase more than one at a time or add another person to my order. What do I do?
A: Each client must have their own online account. Please have everyone make their own account and pay online. However, as long as they have created an account and it's a drop in class, you are welcome to pay cash or check in person at the studio (online account still needed) for your friend!
Q: What do I do if I'm late for a class?
A: No problem - join us at any time for your online class and the instrutor will let you in the room!
Q: My business would like to have a class from an instructor from The Movement Factory. Is this possible?
A: Yes! Corporate training/on site opportunities available to bring a qualified instructor from The Movement Factory to your online event. Price by request. Please contact the studio for more information.
Q: How do I pay for my classes?
A: You may pay online via Visa, MasterCard, AMEX and Discover.
Q: Can I have a family member use my package or class card?
A: If you are in the same household and taking classes with us online, yes! Just be sure each client has their own online account for liability!
Q: Why does my class card expire?
A: Customary to all studios, discounted class cards have an expiration date. Please be sure to check the expiration date before purchasing so you are aware of the time frame you have to use your card. As of October 1, 2018, class cards have been extended to use within 6 months.
Q: When does my Intro Package expire?
A: The unlimited intro package is valid for 7 days from date of purchase.
Q: Can I get a refund?
A: Purchases at The Movement Factory are non-refundable. We do offer class credits or credits to client accounts as requested.
Q: How do I sign up for a class?
A: Please sign up and pay through your online account. To take a class, you must have an online account.
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We are now a virtual studio - join us online!