Frequently Asked Questions (FAQ)
Q: Who can take classes at The Movement Factory?
A: All group classes are for adults 18+ over, except for the Zumbini classes and any Private training.
Q: Where is The Movement Factory located?
A: We are located inside the Historic Lake Erie Screw Building, across from Madison Park, and just minutes from the communities of Rocky River, Westlake, and other Cleveland suburbs.
Our main studio at 13000 Athens Avenue #203, is inside a working factory, on the 2nd floor. To access the 2nd floor studio, please enter the main glass doors on Athens, go up the stairs to the 2nd floor, and turn left. On weekends and evenings enter through the entrance of the side parking lot that says "loading dock," go to the 2nd floor, turn left out of the stairwell, left again walking toward The Wrestling Factory, through the red door, and then around the corner to the left - you will find us there.
Our Pilates studio at 13001 Athens Avenue #205 is on the 2nd floor of the building at the very back of the industrial park by the security guard booth off of the Bramley entrance (the back of the factory). If entering off Athens, drive all the way back past the industrial buildings. Turn left at the guard booth, and then take another immediate left. If entering from Bramley, pass the stop sign and turn left into the parking lot. There is a smaller, separate parking lot where you can park, and then you enter and walk up the stairs or take the elevator to the 2nd floor. After you get upstairs, walk around the hallway and you will see our Pilates studio on the right hand side.
Q: Where do I park?
A: For the main studio #203, park in the side parking lot next to the building. Parking in the Madison Park lot across the street is also available when the West Driveway lot is full or the gate is not open.
For the Pilates studio #205, there is a smaller, separate parking lot. If that lot is full, there is parking around the area by the yellow railings or in the alley way.
Q: What should I wear to classes?
A: We ask all clients wear clean and comfortable fitness, yoga, or dance attire to classes. For group fitness classes, we ask that you please change into your clean indoor fitness shoes before class. For dance classes, please wear appropriate footwear such as ballet shoes (ballet) or clean sneakers (hip hop). Please note that our Pilates studio in #205 has a mandatory sock policy - we require sticky/grippy Pilates socks for all clients, which are available for purchase. We do not have a sock policy in studio #203.
Q: How do I cancel a class or private session?
A: We ask all clients to cancel class at least twelve (12) hours before the scheduled start time of a class, private session, or workshop with a reserved spot if you are uable to attend. All cancellations must be made online through your account. For private sessions, any cancellation within the 12 hour window for private sessions make directly with your trainer via text.
If the studio cancels a class due to low attendance a class credit to use for a future purchase for this same class type will be issued to your account if you have a class card or purchased a single class. You will have 60 days to use this class. It will be found under CLASS CARDS and listed as credit for a cancelled class. If you have an unlimited package, no changes will have been made to your account.
If a client cancels a class before the 12 hour cancellation window a class will be put back on the existing class card and no separate class credit will show. The class will be added back on the card it was taken from. If the client has an unlimited package, no changes will have been made to the account.
If a client needs to cancels a class within the 12 hour window, no cancellations are accepted. The class is listed as "no show" on the clients account. For group classes, any cancellation or no show within the 12 hour window will automatically generate a charge of the cost of the class. If you have signed up for a drop in class, you are eligible to get the class back onto your account by emailing the studio at firstname.lastname@example.org and asking the class to be credited.
Q: What if there are not enough people to run a class?
A: A minimum of 2 clients per class is required for all classes to run. If the class is cancelled before 12 hours for any reason you will be notified via email. If the class is cancelled within the 12 hour window you will also be notified via email.
Q: How do I sign up for a class?
A: All classes are on a drop-in basis except for those classes marked wtih an asterik. Please sign up and pay through your account for classes requiring an advance reservation. To take a class, be sure to have an online account. You are welcome to pay any drop in class in person at the studio (online account still needed) or online. All RSVP classes need an advance reservation.
Q: Can I rent the studio?
A: Our main studio #203 is available for rehearsal rental by professional dance companies and choreographers at an hourly rate. Please contact the studio for more information. Based on availability.
Q: What if I am going on vacation or have an injury and need to "hold" or extend my card?
A: EFFECTIVE JANUARY 1st 2015: 1 extension allowed on each time sensitive purchase - 7 day minimum, 14 day maximum. Additional extensions $25. No exceptions. Please email email@example.com to request an extension on your class card.
Q: I would like to hold my bachelorette party at The Movement Factory. Is this possible?
A: Yes! We offer a variety of class options and prices for a private party. Please contact the studio for more information firstname.lastname@example.org
Q: My business would like to have a class from an instructor from The Movement Factory. Is this possible?
A: Yes! Corporate training/on site opportunities available to bring a qualified instructor from The Movement Factory to your event or location. Price by request. Please contact the studio for more information email@example.com
Q: How do I pay for my classes?
A: You may pay online via Visa, MasterCard, AMEX and Discover. In person at the studio we accept cash and check payments as well as those listed above.
Q: Can I have a family member use my package or class card?
A: No. Packages and class cards are non transferrable between clients.
Q: Why does my class card expire?
A: Customary to all studios of this nature, discounted class cards have an expiration date. Please be sure to check the expiration date before purchasing so you are aware of the time frame you have to use your card.
Q: When does my Intro Package expire?
A: The intro package is valid for 7 days from date of purchase.
Q: When does my 30 day Unlimited Package expire?
A: The 30 day Unlimited Pass expires on the 31st day after the package starts. The package will start at the time of purchase and will run for 30 consecutive days. Classes on the 31st day are not covered and a new payment is required to take future classes.
Q: Can I get a refund?
A: Purchases at The Movement Factory are non-refundable.
Q: When do my purchases expire?
A: Class cards expire 90 days from date of purchase. Class unlimited packages expire 30 days from date of purchase. Private session cards expire 180 days from date of purchase. Special sales have different time sensitive dates ranging from 1-6 months as advertised. All expired Groupon or Amazon Local deals will be converted to the purchase value - please refer to their websites for more information on policies and contracts and your specific expiration date.
Q: Do you offer student discounts or other discounts?
A: As of February 9th 2017 we no longer offer student or building discounts.
The Movement Factory has available for purchase:
The Movement Factory is a proud member of:
Alyssa Lee Wilmot, owner/head instructor is a member of: